Need some help? We make support a big focus in our business, so you can focus on your business. SMX provides support through our knowledgable and locally based service team - if you need technical support, have a question, or want information on the latest threats. Find the help you need in these pages below.
Seasons Greetings from the SMX Support Team. We are operating at reduced hours over the holiday period. Please see our holiday hours below.
| Day | Date | Hours |
| Monday | 22nd December 2025 | 8am - 5pm |
| Tuesday | 23rd December 2025 | 8am - 5pm |
| Wednesday | 24th December 2025 | 8am - 5pm |
| Thursday | 25th December 2025 | Closed |
| Friday | 26th December 2025 | Closed |
| Saturday | 27th December 2025 | Closed |
| Sunday | 28th December 2025 | Closed |
| Monday | 29th December 2025 | 8am - 5pm |
| Tuesday | 30th December 2025 | 8am - 5pm |
| Wednesday | 31st December 2025 | 8am - 5pm |
| Thursday | 1st January 2026 | Closed |
| Friday | 2nd January 2026 | Closed |
| Saturday | 3rd January 2026 | Closed |
| Sunday | 4th January 2026 | Closed |
| Monday | 5th January 2026 | Return to usual hours 8am - 7pm Monday to Friday |
If you are Gold Support customer please contact us via our support line and we will call you back.